Cancellations & Returns Help
At Frouv, we aim to make your shopping experience seamless. If you need to cancel or return an order, here's what you need to know:
Order Cancellations
Free Cancellation
Cancel within 24 hours of placing the order or before it ships.
Post-Shipping
Orders cannot be cancelled after shipping. You may return eligible products instead.
How to Cancel
Online Cancellation
Log in → My Orders → Cancel Order.
Contact Support
If needed, contact us at support@yourmarketplace.com or +91 XXXX-XXXXXX.
Return Policy
Accepted Only for
Damaged, incorrect, or missing items.
Return Window: Within 15 days of delivery
Condition: Items must be unused, with original packaging, tags, and invoice
Non-Returnable
Perishable goods
Personal care items
Custom-made products
How to Initiate a Return
Access Orders
Go to My Orders → Select Product → Initiate Return.
Upload Photos
Upload photos if reporting damage.
Choose Method
Choose pickup or self-ship (as available).
Refunds
Processing Time
5–7 business days after product inspection.
Method
Refund to original payment mode; COD orders refunded via bank transfer or store credit.
Shipping Fees
Non-refundable unless the return is due to our error.
Damaged or Defective Items
Immediate Action Required
Contact support@yourmarketplace.com immediately with order details and photos. We'll arrange a free return and full refund.
Need More Help?
Hassle-Free Returns & Cancellations
We're committed to making your shopping experience seamless with clear policies and responsive customer support for all your cancellation and return needs.