Privacy Policy
At Frouv, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Notice outlines how we collect, use, disclose, and safeguard your data when you visit our website, interact with our services, or make a purchase. Please read this notice carefully to understand how we handle your information.
1. Information We Collect
We collect various types of personal data to provide you with a seamless shopping experience and to improve our services. The data we collect includes but is not limited to:
a. Information You Provide
Account Information: When you create an account, we collect your name, email address, phone number, and password.
Order Information: When you place an order, we collect your shipping and billing address, payment details, and order history.
Communications: If you contact our customer support team or participate in surveys, we collect any information you provide, such as your feedback or inquiries.
b. Information Collected Automatically
Browsing Data: We collect data related to your use of our website, including your IP address, browser type, device information, and the pages you visit.
Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and provide personalized recommendations. You can manage cookie preferences in your browser settings.
c. Information from Third Parties
We may receive personal information from third-party partners, such as social media platforms, payment processors, and shipping providers, to facilitate your transactions and enhance your experience.
2. How We Use Your Information
We use your personal information for a variety of purposes, including:
Order Fulfilment: To process and deliver your orders, including payment verification, shipping, and notifications.
Customer Support: To respond to your inquiries, resolve issues, and provide ongoing customer service.
Personalization: To personalize your experience on our platform, including showing you relevant products and recommendations.
Marketing: To send you promotional emails, offers, and updates. You can opt-out of marketing communications at any time by following the unsubscribe link in the emails.
Legal Compliance: To comply with legal obligations and enforce our terms and conditions, including preventing fraud and protecting our rights.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners under the following circumstances::
Service Providers:We work with third-party service providers to help us operate our platform and provide services, including payment processing, shipping, and customer support..
Vendors: When you place an order, we share your relevant order information with the vendor(s) fulfilling your order to ensure smooth processing and delivery..
Legal Requirements: We may disclose your information when required by law, such as in response to a court order, legal process, or government request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, but we will notify you of any such change. .
4. Data Security
We take data security seriously and implement industry-standard measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
Encryption: We use Secure Sockets Layer (SSL) encryption to protect your personal and payment information during transmission.
Access Controls: We restrict access to your personal information to authorized employees and partners who need it to perform their duties.
Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Notice, or as required by law.
5. Your Rights and Choices
Access Your Data:You can request access to the personal information we hold about you.
Update Your Data: You can update or correct your personal information through your account settings.
Delete Your Data: You may request the deletion of your personal information, subject to certain legal obligations.
Opt-Out of Marketing: You can opt-out of receiving promotional communications from us at any time by clicking the "unsubscribe" link in our emails.
Manage Cookies: You can control cookies through your browser settings, though this may affect the functionality of our website.
To exercise any of these rights, please contact us at [privacy@yourmarketplace.com].
6. Children's Privacy
Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.
7. International Data Transfers
As we offer global shipping, your personal data may be transferred to and processed in countries other than your own. We take appropriate steps to ensure that your information remains protected, regardless of where it is processed.
8. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting an updated notice on our website or by emailing you. Please review this page periodically for the latest information.
9. Contact Us
If you have any questions or concerns about this Privacy Notice or how we handle your personal information, please contact us:
📧 Email: privacy@frouv.com
📞 Phone: +91 XXXX-XXXXXX