At Frouv, we aim to make your shopping experience seamless. If you need to cancel or return an order, here's what you need to know:
Cancel within 24 hours of placing the order or before it ships.
Orders cannot be cancelled after shipping. You may return eligible products instead.
Log in → My Orders → Cancel Order.
If needed, contact us at contact@frouv.com
Damaged, incorrect, or missing items.
Return Window: Within 7 days of delivery
Condition: Items must be unused, with original packaging, tags, and invoice
Perishable goods
Personal care items
Custom-made products
5–7 business days after product inspection.
Refund to original payment mode; COD orders refunded via bank transfer or store credit.
Non-refundable unless the return is due to our error.
Contact contact@frouv.com immediately with order details and photos. We'll arrange a free return and full refund.
Hassle-Free Returns & Cancellations
We're committed to making your shopping experience seamless with clear policies and responsive customer support for all your cancellation and return needs.