Frequently Asked Questions
Frouv is an ecofriendly & organic eCommerce marketplace connecting Indian sellers with consumers. We offer a wide range of eco-friendly, sustainable products including home goods, beauty items, and more.
All products meet our sustainability standards. Check the product page for details on materials, certifications, and vendor practices.
Yes! We only accept Indian sellers offering eco-friendly products. Visit our "Sell with Frouv" page to learn more.
We accept: Credit/Debit Cards, UPI, Net Banking, Mobile Wallets etc.
You can cancel or modify your order before it's shipped. After shipping, changes are not possible.
Contact customer support within 48 hours for a return or refund.
Returns are accepted within 7 days of delivery for unused products in original packaging. Some items (like perishable goods) are non-returnable.
Yes, we offer coupon codes for use across our marketplace.
Once shipped, you'll receive a tracking number via email. You can also track it via your account in the "orders" section.
Free shipping is available on select products or orders over a certain value. Check your cart for applicable offers.
We use encrypted payment gateways and comply with data protection regulations to keep your information safe.
Email: contact@frouv.com, Live Chat: Available on the website during business hours.
No, but you can cancel the order and place a new one with the preferred payment method.
Yes, we use secure, encrypted payment systems.
Check your spam folder or contact customer support for assistance.
Orders are processed within 1–2 business days.
You can update the address before shipment of the order.
For international orders, customs duties and taxes may apply. We will include any applicable customs fees, duties, and taxes at checkout, along with shipping charges, so you'll know the total cost upfront. These fees are the recipient's responsibility.
Returns are only accepted within the 7-day window.
Return shipping is free for incorrect, missing or damaged items.
Refunds are processed within 5–7 business days after receiving the returned item.
Yes, you can cancel individual items from your order before shipment.